Delivery and returns policy

- UAE : Next day delivery for orders until 12pm. / 1~3 business days
- GCC : 3~7 business days (after confirmation call)
- Other Countries : 5~12 business days

Delivery Charge
It will be calculated when you check out. *In case of COD order, the additional handling charge will be added.

Operation Time
Saturday ~ Thursday: 09:30am to 05:30pm (UAE Time)
We don't operate on Fridays & Official Holidays

Any inquiries for your order
Please contact our Customer Care team at box@aldevaal.com

Missed Delivery
If there is a chance you will not be home to receive your order, contact our Customer Care team at 04444444 to reschedule delivery. If you have already missed the delivery appointment, an agent from our delivery partner will contact you either by email or mobile sms to inform you of the missed delivery and will set a new time for another delivery.

Refund Policy
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Kindly contact to for the process.